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Terms & Conditions

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Effective date: 28 July 2025
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These Terms and Conditions (the "Terms") govern access to and use of the CertiSight AI website, services, reports, and any related deliverables (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.
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1. Who we are
CertiSight AI provides image authenticity and forensic analysis services to clients worldwide.
A separate order form, statement of work, proposal, or master services agreement may supplement or override parts of these Terms. In the event of conflict, the signed written agreement controls.
2. Definitions
  • Client means the person or entity that purchases or uses the Services.
  • Deliverables means reports, summaries, scorecards, heatmaps, timelines, visuals, or other outputs produced by CertiSight AI for the Client.
  • Evidence means files and information supplied for analysis, including images, videos, metadata, and contextual notes.
  • Confidential Information means non public information disclosed by a party that is identified as confidential or would reasonably be understood to be confidential.
3. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract. You are responsible for the security of any account credentials and for all activity under your account. Notify us promptly of any unauthorized use.
4. Scope of Services
4.1 We analyze Evidence and provide Deliverables that express a verdict and confidence level based on multiple detection models, forensic tests, reverse search, and analyst review. Deliverables explain methodology and limitations.
4.2 Deliverables are designed to inform Client decisions. They are not a guarantee of authenticity or fabrication. No tool can provide absolute certainty. The Client remains responsible for final decisions and for considering operational, legal, and reputational risks.
4.3 We may update models, tools, workflows, and scoring to maintain accuracy. We may use trusted sub processors for hosting, storage, secure transfer, email, and analytics.
5. Client responsibilities
5.1 Lawful authority. Client represents that it has a lawful basis and necessary rights to supply Evidence for analysis, including any personal data, and that processing the Evidence as described is lawful in each relevant jurisdiction.
5.2 Quality of Evidence. Client will provide the highest quality originals available. Screenshots and compressed files reduce confidence. We may request originals, adjacent frames, and capture device details.
5.3 No harmful content. Client will not submit content that is illegal, malicious, or contains malware. We may refuse or stop a job that we reasonably believe is unlawful or unsafe.
5.4 Use of Deliverables. Client will use Deliverables in accordance with the license in Section 9 and will not misrepresent or alter conclusions. If a Deliverable is quoted publicly, Client should provide context and date. We can provide a summary for publication if requested.
6. Orders, fees, and taxes
6.1 Prices are as quoted in an order or proposal, or as otherwise agreed in writing. Fees are exclusive of taxes. Client is responsible for applicable taxes other than taxes on our income.
6.2 Invoices are payable within the stated terms. Late amounts may accrue interest at the lower of 1.5 percent per month or the maximum permitted by law. We may suspend Services for non payment.
6.3 Refunds. Due to the specialist nature of the Services, fees are non refundable once analysis begins, except where required by law or expressly stated in the order.
7. Confidentiality
7.1 Each party will protect the other party’s Confidential Information using at least reasonable care and will use it only to perform or receive the Services. Confidentiality obligations do not apply to information that is public through no fault of the recipient, was independently developed without use of the discloser’s information, or was rightfully received from a third party without confidentiality duty.
7.2 If the recipient is required by law to disclose Confidential Information, it will give prompt notice where lawful and reasonable, and will cooperate to seek protective treatment.
8. Data protection and security
We handle personal data in accordance with our Privacy Policy. We apply technical and organizational measures appropriate to the risk, including encrypted storage, access controls, hashing of evidence, and incident response procedures. Client is responsible for its own compliance obligations as controller or data fiduciary, including notices and consents. On request we will enter into a data processing agreement to document roles, transfer mechanisms, and deletion on completion.
9. Intellectual property and license
9.1 Evidence. Client retains all rights in the Evidence. Client grants CertiSight AI a worldwide, non exclusive license to use the Evidence solely to provide the Services, to ensure quality, to improve security, and to comply with law. We do not claim ownership of the Evidence.
9.2 Deliverables. Subject to full payment of fees, CertiSight AI grants Client a worldwide, non exclusive, non transferable license to use the Deliverables for Client’s internal purposes and for the specific external purposes stated in the order, for example publication, platform escalation, or legal proceedings. Except as permitted by applicable law, Client will not resell the Deliverables or use them to build a competing service.
9.3 Background IP. CertiSight AI retains all rights in its models, software, workflows, know how, and tools, including improvements created while performing the Services. We may reuse de identified learnings to improve accuracy and security.
9.4 Publicity. We will not use Client name or logo in marketing without prior consent. With consent, we may describe the engagement in general terms that do not disclose Confidential Information.
10. Warranties and disclaimers
10.1 Each party warrants that it has the right and authority to enter into these Terms and to perform its obligations.
10.2 The Services and Deliverables are provided using skilled analysts and commercially reasonable care. Except for the express warranties in these Terms, the Services and Deliverables are provided on an as is and as available basis. To the maximum extent permitted by law, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
10.3 No guarantee. Detection technologies evolve quickly. Adversaries may attempt to evade detection. We do not guarantee that our conclusions will always be correct or that the Services will meet all of Client’s objectives.
11. Limitation of liability
11.1 Cap. To the maximum extent permitted by law, each party’s total liability arising out of or relating to the Services is limited to the fees paid or payable by Client for the Services that gave rise to the claim during the twelve months before the first event giving rise to liability.
11.2 Exclusion of consequential damages. Neither party is liable for indirect, incidental, special, exemplary, or consequential damages, or for loss of profits, revenues, goodwill, or data, even if the party knew or should have known of the possibility of such damages.
11.3 Carve outs. The limits above do not apply to liability for death or personal injury caused by negligence where such limitation is prohibited by law, for fraud or fraudulent misrepresentation, for infringement of the other party’s intellectual property rights, or for breach of confidentiality or data protection obligations to the extent such liability cannot be limited by law.
12. Indemnity
12.1 Client will indemnify and hold harmless CertiSight AI and its personnel from and against third party claims, damages, liabilities, costs, and expenses arising from or related to: (a) Client’s use of the Services or Deliverables in violation of law or these Terms, (b) any Evidence supplied by Client that infringes the rights of a third party or violates law, or (c) Client’s failure to obtain required consents or notices.
12.2 CertiSight AI will indemnify and hold harmless Client from third party claims alleging that the Services as provided infringe a third party intellectual property right, except to the extent the claim arises from Client materials or instructions. If a claim is likely, we may modify the Services, replace the affected part with a non infringing equivalent, or refund prepaid fees for the affected portion.
12.3 The indemnified party will promptly notify the indemnifying party of a claim, give reasonable cooperation, and allow the indemnifying party sole control of the defense and settlement, provided any settlement fully releases the indemnified party and does not impose obligations other than payment of money covered by the indemnity.
13. Chain of custody and evidence handling
We will assign unique IDs and cryptographic hashes to Evidence, record key actions and timestamps, and maintain secure storage. On completion, we will retain or delete Evidence according to the retention period agreed in writing. If you require specific procedures, including air gapped processing or on premises work, this must be agreed in advance and may require additional fees.
14. Acceptable use
You will not misuse the Services. Prohibited uses include attempting to gain unauthorized access, probing or scanning systems, interfering with or disrupting the Services, or using the Services to violate law or the rights of others.
15. Export and sanctions compliance
You represent that you are not subject to sanctions and will not use the Services in or for the benefit of persons or entities on applicable sanctions lists or in violation of export control laws. You will not submit Evidence whose export, re export, or transfer is restricted without required authorizations.
16. Term and termination
16.1 These Terms apply while you access the website or use the Services. An order or statement of work continues for its stated term.
16.2 Either party may terminate an order for material breach if the breach is not cured within thirty days after written notice. Either party may terminate immediately if the other party becomes insolvent or enters bankruptcy or similar proceedings.
16.3 On termination, Client will pay for Services performed up to the termination date. Sections that by their nature should survive termination will survive, including fees, confidentiality, data protection, intellectual property, indemnity, limitations of liability, and governing law.
17. Changes to the Services or Terms
We may update the Services to improve accuracy, security, or usability. We may update these Terms from time to time. The updated Terms will be posted with a new effective date. For material changes that affect active clients, we will provide notice by email or through the Service. Continued use after the effective date constitutes acceptance of the updated Terms.
18. Notices
Notices must be sent by email to the addresses specified in the order or to contact@certisightai.com for notices to CertiSight AI. Notices are deemed given when the sender receives a non automated confirmation or on the next business day.
19. Governing law and dispute resolution
19.1 These Terms are governed by the laws of India, without regard to conflict of laws rules.
19.2 The parties will first attempt to resolve any dispute through good faith negotiations. If not resolved within thirty days, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Bengaluru, Karnataka, India, the language will be English, and a sole arbitrator will be appointed by mutual agreement or, failing that, in accordance with the Act.
19.3 Subject to the arbitration clause, courts at Bengaluru, Karnataka, India will have exclusive jurisdiction for interim relief and enforcement.
For EU or UK consumer clients where mandatory local consumer law applies, you may have additional rights and local venues. These Terms do not limit rights that cannot be limited by law.
20. Miscellaneous
  • Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.
  • Assignment. Neither party may assign these Terms without the other party’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee assumes all obligations. Any prohibited assignment is void.
  • Force majeure. Neither party is liable for failure or delay due to events beyond its reasonable control, including outages of third party networks or services, acts of God, war, terrorism, labor disputes, or governmental action.
  • Severability. If any provision is found unenforceable, the remaining provisions will remain in effect and the unenforceable term will be replaced with a valid term that most closely reflects the original intent.
  • Entire agreement. These Terms, together with any order, statement of work, or master services agreement, are the entire agreement with respect to the subject matter and supersede all prior discussions.
  • No waiver. Failure to enforce any provision is not a waiver of the right to do so later.
Contact
Questions about these Terms can be sent to contact@certisightai.com.
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